Unsure of something? Read answers to our most commonly asked questions for help with your Futurecom products.
How do I receive pricing on the DVR-LX®, VRX1000 and PDR8000® Coverage Solutions?
The DVR-LX® , VRX1000 and PDR8000® are sold exclusively through Motorola Solutions Inc. You may contact your local Motorola account manager or Motorola authorized reseller for pricing.
What mobile radios interface to the DVR-LX®?
The DVR-LX® can be interfaced with remote mount APX™5500, APX™6500 and APX™8500 series mobile radios.
What mobile radios interface to the VRX1000?
The VRX1000 can be interfaced with remote mount APX™2500, APX™4500, APX™5500, APX™6500 and APX™8500 series mobile radios.
How do I receive an RMA # in order to return a product for repair?
Please email our RMA department at RMA@futurecom.com.
What is Futurecom's standard hardware warranty?
Futurecom's standard hardware warranty is 18 months starting from the date the product ships from Futurecom. Extended warranty can be purchased, however, it must be purchased prior to expiration of standard warranty.
See section 7 of Terms and Conditions of Sales document on this website for full warranty details.
Our Product Lifecycle Support is available for download by visiting:
Can repairs be paid by credit card?
Yes, Futurecom accepts all major credit cards for payment of repairs. Please contact RMA@futurecom.com to receive the credit card authorization form
Is the DVR-LX® & VRX1000 configured prior to shipping?
When we ship the DVR-LX® & VRX1000 from our factory, we program it with a factory default personality and the frequencies specified on the PO. We have no means of knowing what features the end user wants to enable and disable, so most of the programming is to be done in the field by the technicians familiar with the system and specific customer requirement, just like with the Motorola mobile and portable radios.
What are the frequency requirements associated with the use of vehicular repeaters?
To be able to use a full duplex DVRS, you need to obtain at least one pair of frequencies licensed for exclusive DVRS-only use. The same applies to the VRX1000, except it only supports simplex operation (same Tx/Rx frequency). The DVRS/VRX1000 frequencies cannot be the same as those used by the mobile radio, and there are some minimum frequency separation requirements described in the respective DVRS/VRX1000 ordering guides. For more information please refer to the applicable ordering guides in the documentation section of the support page.
What should be the ‘P25 Preamble Length’ programmed in the DVR-LX®/VRX1000 FRC?
This setting must be matched with the APX PSU programming to ensure adequate PSU unmuting The ’Preamble length‘ setting in the APX Portable CPS selects the amount of time that determines the minimum number of bit sync preamble packets that are sent at the beginning of all ASTRO transmissions. The amount of time is equal to this Preamble Length setting multiplied by 0.2083 ms.
The ‘P25 Preamble Length’ setting in FRC should match the ‘Preamble Length’ programmed in the ASTRO Conventional system of the APX Portable CPS multiplied by 0.2083 ms.
I see “SYNC ERROR" on the control head.
Please read the MSU interfaced to the DVR using the Motorola CPS. Export the MSU XML or CSV file from the MSU. Save at a known location on your computer and import it to the DVR / VRX1000 by using the latest applicable Tweaker programming software. Save changes to the DVR / VRX1000 and ensure to reset it.
How many portables and talkgroups can be supported in a P25 system using a DVR-LX®/DVR/VRX1000?
The maximum that can be supported is 256.
When mobile radios and portable radios are being used with a DVRS solution, do the mobile and portable radios need the 'DVRS Enabled' option for the system to function?
The MSU 'DVRS' option (GA00631) is absolutely needed for APX mobile that connects to a DVR. This allows the DVR to connect with the mobile via the DB25 connector. Without it nothing works. Same with the VRX1000.
The PSU 'DVRS' option (QA00631) is truly an option. What it does is bring several trunking features to the conventional portable channel. Things like auto affiliate, trunking tones, network status and P25 OTAR. If the mobile is on a P25 conventional network there is no real benefit to this option. So while the guides may say it is necessary, it really isn’t.
Things are a bit different with a P25 trunking system. While the above-mentioned features are “nice to have” for many customers, you need to be aware that you lose certain other P25 trunking features without the option. The most important are patch and hot mic.
P25 is a network type of patch and is more of a merging of talkgroups, forcing subscribers to reaffiliate on a different talkgroup for the duration of the patch. Any subscriber without the QA00631 option will get disconnected from the network should a patch occur.
To make matters a bit more confusing, you can order the PSU option on a mobile. This may initially seem silly, the reason for it is that sometimes a DVRS is permanently installed in places covering like ravines, valleys, coves or islands. In these instances, a mobile may need to communicate with the permanent mount DVRS, and this allows it to have the same “trunking on conventional” features that a portable would have.
What are the lengths for the interconnecting (DVR-LX®/DVR to Mobile Radio) cable for the vehicle mount DVRS?
DVR-LX® DVR models include standard 3 ft control cable (DVR-LX® /DVR to Mobile Radio). Custom cable lengths are available in 5 ft, 10 ft, 15 ft, 20 ft and 25 ft (MAX). Custom cable length must be specified on the purchase order to Futurecom.
What is the JF12 number for the DVR-LX® & PDR8000®?
The JF12 number for the DVR-LX® & PDR8000® operating between 380-400 MHz is 09176. The JF12 number for a DVR-LX®/DVR/PDR8000® operating in VHF is 09176/1.
Why doesn't my ASTRO system portable radio key up the MSU on a P25 FDMA system?
In the Portable CPS programming template, please check that in the 'Trunking System - ASTRO' - the field “Phase II capable” box is not selected.
My DVRS enabled LPSU can be interrupted by the P25 TDMA trunking radio.
Please set the “grant wait timer” in the UNCW to 2.2 sec. ( Note - this is the System programming change, not the mobile or portable radio )
Which Motorola Cable do you need to interface the DVR-LX®/DVR/VRX1000 to the APX8500 Mobile Radio?
WHEN THE DVR IS CONNECTED TO THE APXTM 8500, The Motorola option number GA01515 is required at time of order or KT000247A01 as an accessory if ordered after original shipment. This Y cable splits the J600 into the J600 and DB25.
Is the authentication feature licence included with the purchase of my DVR-LX®/DVR/VRX1000?
No, Authentication is a purchasable feature licence and must be ordered separately. At time of order the Motorola order code for the authentication in the DVR-LX® is TT06567AA, the order code for the DVR is TT06558AA and the VRX1000 Motorola order code is TT06566AA. Please note for authentication to work with the VRX1000 the following prerequisites must also be purchased TT05951AA – P25 Operation/ Encyrption TT05953AA – P25 Trunking
Is there a field feature license upgrade available for authentication for the DVR-LX®/ DVR and VRX1000 already deployed in the field?
Yes: If you wish to purchase authentication for the DVR-LX®, DVR and VRX1000 deployed in the field you must order the DDN3117 for the DVR-LX®, DDN3114A for the DVR. Motorola order code for the VRX1000 is DDN3116A. Please note for authentication to work with the VRX1000 the following prerequisites must also be purchased
TT05951AA/DDN1960A – P25 Operation / Encyrption
TT05953AA/DDN1962 – P25 Trunking
Is the RM-OTAP feature license included with the purchase of my DVR-LX®/DVR/VRX1000?
No, RM-OTAP is a purchasable feature licence and must be ordered separately. At time of order the Motorola order code for authentication in the DVR-LX® is TT06568AA. The order code for the DVR is TT06559AA and the VRX1000 Motorola order code is TT06569AA. Please note for RM-OTAP to work with the VRX1000 the following prerequisites must also be purchased
TT05951AA/DDN1960A – P25 Operation / Encryption
TT05953AA/DDN1962A – P25 Trunking
Is there a field upgrade feature licence available for RM-OTAP for the DVR-LX®/DVR/VRX1000 already deployed in the field?
Yes, If you wish to purchase a feature licence for RM-OTAP for the DVR-LX®, DVR and VRX1000 deployed in the field you must order the DDN3118A for the DVR-LX, DDN3115A for the DVR and DDN3119A for the VRX1000. Please note for RM-OTAP to work with the VRX1000 the following prerequisites must also be purchased
TT05951AA/DDN1960A – P25 Operation / Encyrption
TT05953AA/DDN1962A – P25 Trunking.